Digitalization of Services for Citizens, experiences from Genoa & Mar del Plata

Genoa (Italy) and Mar del Plata (Argentina) are actively working on the digital transformation in the framework of IURC-LA. The topic became a opportunity to improve the efficiency of municipal services and data sharing. The two cities developed digital tools to facilitate the execution of municipal procedures, enhance the flow of information, and reduce in-person visits to municipal offices. Read the takeaway to learn about Genoa’s experience of the “Fascicolo del Cittadino” and Mar del Plata’s “Mesa Digital de Entrada”